Support
Helpdesk
For general queries:
- IT Help Centre
- Telephone: 0300 1234 888
Access to IT Help Centre
The IT Help Centre is the standard tool to request IT changes in DfE. It is based on ServiceNow.
Service now ITIL view
Employees working in IT can have access to the full Service now interface to create changes and incidents, give approvals, chase a ticket, etc.
They gain access when they are added to a group using the IT Help Centre - Groups/Permissions form.
Infrastructure and Network Operations
For requests related to DNS, Azure CIP, Azure DfE (Tier 1), Azure DevOps…
Use the Any other request form:
- Category: Non-standard
- Business service: Shared IT core services
- Service offering: Choose most appropriate
Slack channels:
- CIP: #cloud-platform
Email: Infrastructure.Operations@education.gov.uk
CIP engineering
Platform support
For requests related to SSL certificates, StatusCake, Github (ESFA organisation), Non-CIP Azure DevOps and Heroku dfe team.
- Email: PlatformSupport@education.gov.uk
- IT Help Centre:
- SSL certificates form, StatusCake form, Azure DevOps form
- General advice: Non-standard / Any Other Request form (Business service: Shared IT core services, offering: SSL, StatusCake, Heroku, Github).
Teacher services infrastructure
Cloud infrastructure and automation for Teacher services
- Slack channel: #teacher-services-infra
- Email: teacher-services-infrastructure@education.gov.uk
Digital Tools Support
For requests related to Gsuite, Slack, Github (DFE-Digital organisation), DockerHub, Logit.io, Sentry, Heroku…
- Slack channel: #digital-tools-support
- Email: digital-tools-support@digital.education.gov.uk
Check the forms at the top of the Slack channel.
DFE Sign-In
Slack channel: #dfe_sign-in